Cancellation of Orders
If you choose to cancel your recent order that has been confirmed by Synthergine.com, please contact us promptly at sales@synthergine.com.
If your order has already been sent, unfortunately your order cannot be cancelled.
Refund Process
If your product was never delivered we will reship your order. However reshipping is excluded if you incorrectly provided contact and/or shipping address details. It is important to confirm during the ordering process that you have correctly inputted this information.
Missing or Damaged Return Policy
Products purchased from Synthergine.com are fully covered by transit insurance. In an unforseen circumstance your order is damaged or lost in transit please email us directly at sales@synthergine.com and provide a complete detailed description of what has occurred, photo of the damaged product, along with your name and contact details. We will make it a priority to rectify the issue as soon as possible.
